FAQ | FLH

Frequently Asked Questions

About the NFDA

NFDA is the largest funeral service association and your number one source for information and resources. We understand the challenges funeral professionals face, proactively anticipate the needs of our members and are committed to providing essential tools and resources to successfully serve your families and manage your business. We’re more than an association; we are an extension of your staff. When you’re an NFDA member you belong to the largest network of funeral service professionals in the world.

How do I become an NFDA member?

Call us at 03 9859 9966 or email us at info@afda.org.au

What is the NFDA Funeral Learning Hub?

The Funeral Learning Hub (FLH) is a modern online learning platform, available to AFDA members. There are over 90 courses/ webinars/ podcasts and resources available more being added on a regular basis. FLH delivers learning bundles, tracks and records learner engagement, and recognises and rewards the attainment of new skills. Learning modules include appropriate industry training and development at all levels from administration staff to funeral directors and business owners, enhancing the skill set of every team member in the funeral home.

Who can access the NFDA Funeral Learning hub?

All AFDA members in good standing have access to the FLH. AFDA will issue you with a code. You can enter via the FLH login page or via the AFDA website.

How long is access valid for?

Access is valid for as long as you are an employee of an AFDA member firm in good standing.

Who is the NFDA Funeral Learning hub suitable for?

Course and bundles include appropriate industry training and development at all levels from administration staff to funeral directors and business owners, enhancing the skill set of every team member in the funeral business.

What are learner levels?

We encourage all learners to take courses that are relevant to their role or professional development. To help you decide which course is best for your current stage of experience or learning, we have assigned each course a category. Learning Levels are foundational, intermediate, and advanced.

What is a Lunch and Learn?

Lunch & Learns are courses on a variety of subjects that can be completed in 5-15 minutes.

What is on the NFDA Funeral Learning Hub?

The Funeral Learning Hub has a wide variety of courses, lunch & learns, webinars and resources.

How many courses can I take?

As an AFDA member, you have access to all of the courses on the platform.

What is the difference between a course and a bundle?

The Funeral Learning Hub delivers a wide range of courses. Courses that are complementary or similar in topic area make up a bundle. For example, the Introduction to Funerals bundle includes courses that give learners an overview of the funeral industry – a great place to start for new to industry staff. On completion of a course, learners will receive a downloadable pdf certificate recognising their completion and acknowledging the number of CPD hours achieved. On complete of a bundle, learners will receive a Digital Badge, recognising the additional rigour and time involved for completing a bundle.

What is the resource page for?

The Resource tab in your dashboard is where relevant legislation, regulation and other information can be accessed to help when a question arises.

What Is CPD?

Continuing Professional Development (CPD) is the process of developing professional skills and knowledge through interactive, participation-based or independent learning. It enables learners to proactively develop their professional capabilities through self-guided learning methods.

What is a digital badge?

AFDA members who successfully complete a course bundle will receive a Digital Badge. The Digital Badge verifies that you have completed the indicated course through AFDA’s Funeral Learning Hub. Digital Badges can be shared easily through social media, showcasing your knowledge and achievements and allowing readers to click through to find out more about the course and the learning level have achieved.

How do I get started with the webpage builder

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How do I receive a digital badge?

Each month the AFDA will issue Digital Badges by email to those have successfully completed the requirements in the previous month.

What bundles are available to get a digital badge?

Check the Digital Badge section under the resource tab.

How secure is the learning management system?

Key security features include seamless built in SSL certificates and 24/7 monitoring. The site is GDPR and SOC2 compliant and all our information is stored in a secure database hosted on the AWS cloud platform. It runs on the same highly reliable infrastructure used by other Amazon Web Services. We have provisioned the data storage as a Multi-AZ database where its data is synchronously replicated to a standby instance in a different Availability Zone (AZ) for failover purposes. It is also SSD-backed optimized for high-performance applications.

What personal information do you collect?

We limit the information we collect about you to first and last name, email address, work location and learning results.

What is on the NFDA Funeral Learning Hub?

Never.